On Demand Business IT Support when and where you need it
Fission IT support service is designed around the needs of clients and their individual users. Our engineers deliver exceptional responsiveness and accountability.
User IT support is a people business. It is people who experience the everyday problems that stand in the way of efficient working. Equally, it takes other well qualified people to resolve such problems satisfactorily.
Acknowledging this, since 2007 we have put exceptional amounts of effort into recruiting talented, motivated problem-solvers, who genuinely enjoy human interaction. Fission support engineers are all technical experts, able to resolve IT problems swiftly
But, equally importantly, we recruit to ensure that they also have exceptional interpersonal skills. These high quality people are then supported with market leading support systems and work within a culture where success is always measured in terms of client satisfaction, and where constant self-improvement is the norm.
Client feedback directly impacts on Fission engineers' bonuses, providing them with an additional reason to meet and exceed needs and expectations. Furthermore, we capture a lot of data about everything we do.
Fission uses best of breed Remote Monitoring and Management tools which allows us connect to you quickly when required
Customer Satisfaction is a massive priority for us, and we publish our live feed of customer satisfaction results for the last 90 days on this website below.
Our Support Desk is monitored from a large dashboard in the middle of our Auckland office, we can see the status of job queues and priority of tickets. Our process is constantly being updated to improve the customer experience when IT Support issues arise
If you are looking for exceptionally responsive and transparent remote or onsite support, day or night, 365 days a year, from talented engineers, contact us