OneHQ IT support service is designed around the needs of clients and their individual users. Our engineers deliver exceptional responsiveness and accountability.
User IT support is a people business. It is people who experience the everyday problems that stand in the way of efficient working. Equally, it takes other well qualified people to resolve such problems satisfactorily.
Acknowledging this, since 2007 we have put exceptional amounts of effort into recruiting talented, motivated problem-solvers, who genuinely enjoy human interaction. Fission support engineers are all technical experts, able to resolve IT problems swiftly.
FLEXIBLE SUPPORT CONTRACTS
Our support packages are tailored to meet your business requirements and can easily be scaled up as your business grows.
DEDICATED IT GUY
With an in-depth knowledge of your business and its systems your IT guy, backed up by a team of IT specialists, will proactively recommend and implement solutions to enhance your IT infrastructure.
PROACTIVE WARNING SERVICE
Round the clock monitoring of your company’s IT systems and infrastructure. More often than not, this allows us to fix a problem before it becomes critical.
24/7 REMOTE SUPPORT
Our IT help desk is manned by experienced technical engineers 24 hours a day 7 days a week. Over 90% of telephone support queries we receive can be fixed remotely.
GUARANTEED RESPONSE TIMES
For critical issues requiring onsite support one of our IT technicians will be there within a guaranteed period. For businesses in Auckland, New Plymouth or Hawkes Bay we’ll be on-site within 2 hrs.
END USER IT SUPPORT
From creating templates and shortcuts to advise on using a new program or operating system. We provide your team with an IT resource on hand to help them get the job done.
SPARES AND LOAN EQUIPMENT
Whether for temporary use or and emergency swap-out, we have a supply of equipment, parts and accessories on hand for immediate implementation.
TESTING AND CONFIGURATION
Our engineers configure all of your equipment and run it through comprehensive test cycles before it’s delivered.
OneHQ uses best of breed Remote Monitoring and Management tools which allows us connect to you quickly when required.
Customer Satisfaction is a massive priority for us, and we publish our live feed of customer satisfaction results for the last 90 days on this website.
Our Support Desk is monitored from large live dashboards in the middle of both our Auckland and New Plymouth offices, we can see the status of job queues and priority of tickets. Our process is constantly being updated to improve the customer experience when IT Support issues arise.
If you are looking for exceptionally responsive and transparent remote or onsite support, day or night, 365 days a year, from talented engineers, contact us.
EXPERTS IN THE FIELD.
Our Service desk engineers are constantly updating their technical certifications and are incentivized to keep up to date with changing technology. The speed of technical change is increasingly rapid to how it was even 2 years ago so its critical our engineers skills are kept relevant to the technologies our clients use.
Equally importantly, we recruit to ensure that they also have exceptional interpersonal skills. These high quality people are then supported with market leading support systems and work within a culture where success is always measured in terms of client satisfaction, and where constant self-improvement is the norm.
Client feedback directly impacts on OneHQ engineers’ renumeration, providing them with an additional reason to meet and exceed needs and expectations.
MANAGED IT SUPPORT.
Customer satisfaction is our passion.